PRIVACY POLICY

Jake Turner Performance, LLC | Jake Turner Life and Business Coach

Hendersonville, Tennessee | Governed by Tennessee Law

Last Updated: March 2026 — For Attorney Review Before Final Publication

This Privacy Policy (“Policy”) describes how Jake Turner Performance, LLC and Jake Turner Life and Business Coach (collectively, the “Company,” “we,” “us,” or “our”) collect, use, store, share, and protect personal information obtained from users, clients, and visitors (“User,” “Client,” or “you”) in connection with the Company’s website, services, products, and programs. This Policy is incorporated by reference into the Company’s Terms of Service and Code of Conduct.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information you voluntarily provide when you:

  • Create an account, enroll in a program, or purchase a product
  • Complete intake forms, questionnaires, or coaching onboarding materials
  • Register for or attend a live or virtual event
  • Subscribe to email lists or SMS communications
  • Submit a testimonial, review, or feedback
  • Contact us by email, phone, or web form

This information may include: full name, email address, phone number, mailing address, billing information (processed via third-party payment processors), and personal background or contextual information voluntarily disclosed during coaching.

1.2 Automatically Collected Information

When you access our website or digital platforms, we may automatically collect: IP address, device type and operating system, browser type and version, referring URL, pages viewed and time spent, clickstream data, and cookie and tracking technology data.

1.3 Information from Third Parties

We may receive information about you from third parties, including payment processors, social media platforms (if you interact with our social media accounts or use social login features), advertising platforms, and analytics providers. We handle such information in accordance with this Policy.

2. Legal Basis for Processing and How We Use Information

2.1 Purposes of Use

We use personal information for the following purposes:

  • To provide, administer, and improve the Services, products, and programs you purchase or enroll in
  • To process payments and manage billing, including fraud prevention
  • To communicate with you regarding your account, purchases, and service-related matters
  • To send marketing and promotional communications (with consent where required by law)
  • To send SMS communications (with express consent in compliance with the TCPA)
  • To conduct website analytics and improve user experience
  • To serve interest-based advertising through platforms including Meta and Google
  • To comply with applicable legal obligations and enforce our agreements
  • To investigate and prevent fraud, abuse, and security incidents

2.2 Tennessee Information Protection Act

Effective July 1, 2025, the Tennessee Information Protection Act (“TIPA”), Tenn. Code Ann. § 47-18-3201 et seq., may impose obligations on the Company regarding the collection and processing of personal data of Tennessee consumers. The Company is committed to compliance with TIPA as applicable to its scale of data processing.

3. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies on our website for the following purposes: (a) strictly necessary cookies required for website functionality; (b) performance and analytics cookies (including Google Analytics) that collect aggregated data about how visitors use our site; (c) advertising and retargeting cookies (including Meta Pixel and Google Ads tags) that enable targeted advertising based on your browsing behavior; and (d) preference cookies that remember your settings and preferences.

You may disable cookies through your browser settings; however, disabling certain cookies may affect website functionality. For advertising opt-out, you may use the Digital Advertising Alliance opt-out tool at optout.aboutads.info or the Network Advertising Initiative tool at optout.networkadvertising.org.

4. Data Sharing and Third-Party Disclosures

4.1 Service Providers

We share personal information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors (e.g., Stripe, PayPal) — for billing and fraud prevention
  • Email marketing platforms (e.g., Mailchimp, ActiveCampaign, Klaviyo) — for communications
  • SMS platforms (e.g., Twilio, SimpleTexting) — for text message delivery
  • Scheduling and CRM tools — for appointment management and client records
  • Website analytics (e.g., Google Analytics) — for usage tracking
  • Advertising platforms (e.g., Meta, Google Ads) — for targeted advertising
  • Website hosting and cloud infrastructure providers
  • Shipping and fulfillment companies — for physical product delivery

All service providers are bound by contractual obligations to use your information only for the purposes for which it was shared and to maintain appropriate security measures. We do not sell your personal information to third parties for their own marketing purposes.

4.2 Business Transfers

In the event of a merger, acquisition, sale of all or substantially all assets, or other business transfer, your personal information may be transferred as part of the transaction. We will provide notice of any such transfer and of any material changes to this Policy that may result.

4.3 Legal Compliance and Protection

We may disclose personal information when required by applicable law, regulation, court order, subpoena, or governmental request; to enforce our Terms of Service or protect the rights, property, or safety of the Company, its clients, or the public; or to investigate, prevent, or address fraud, security incidents, or other prohibited activity.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include use of secure third-party payment processors that maintain PCI-DSS compliance, encryption of data in transit via SSL/TLS, access controls limiting employee and contractor access to personal information on a need-to-know basis, and regular security assessments of our systems and processes.

HOWEVER, NO DATA TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE SYSTEM CAN BE GUARANTEED TO BE 100% SECURE. THE COMPANY DOES NOT WARRANT OR GUARANTEE THE ABSOLUTE SECURITY OF YOUR PERSONAL INFORMATION, AND YOU PROVIDE SUCH INFORMATION AT YOUR OWN RISK.

In the event of a data breach that compromises your personal information, the Company will notify affected individuals as required by applicable law, including Tenn. Code Ann. § 47-18-2107 (Tennessee Identity Theft Deterrence Act), within the timeframes prescribed by law.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the duration of the service relationship, to comply with legal obligations (including applicable statutes of limitations), to resolve disputes, and to enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention schedule.

7. Your Privacy Rights

7.1 Tennessee Consumer Rights (TIPA)

To the extent the Tennessee Information Protection Act (Tenn. Code Ann. § 47-18-3201 et seq.) applies to the Company’s operations, Tennessee consumers may have the right to: (a) confirm whether the Company is processing personal data about them; (b) access their personal data; (c) correct inaccurate personal data; (d) delete personal data provided by or obtained about the consumer; (e) obtain a portable copy of personal data; and (f) opt out of the processing of personal data for purposes of targeted advertising or profiling.

7.2 California Consumer Rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.) as amended by the California Privacy Rights Act, including the right to: (a) know what personal information is collected, used, shared, or sold; (b) delete personal information (subject to exceptions); (c) correct inaccurate personal information; (d) opt out of the sale or sharing of personal information; (e) limit use of sensitive personal information; and (f) non-discrimination for exercising your rights. The Company does not sell personal information as defined under CCPA. To submit a CCPA rights request, contact us at jake@jakepaulturner.com.

7.3 EU/UK Rights (GDPR)

If you are located in the European Union or United Kingdom, you may have rights under the General Data Protection Regulation (EU) 2016/679 and applicable UK data protection law, including rights of access, rectification, erasure, restriction of processing, data portability, and objection to processing. To exercise these rights, contact us at jake@jakepaulturner.com. We will respond within the timeframe required by applicable law.

7.4 How to Submit a Privacy Rights Request

To submit any privacy rights request, contact us in writing at jake@jakepaulturner.com with the subject line “Privacy Rights Request” and include your full name, email address on file, and a description of the right you wish to exercise. We may require identity verification before processing your request. We will respond within the time period required by applicable law.

8. Email Opt-Out and SMS Opt-Out

You may opt out of marketing email communications at any time by clicking the unsubscribe link in any marketing email. Opt-out requests will be honored within ten (10) business days in accordance with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.). You may continue to receive transactional or service-related emails that are necessary for the administration of your account or services.

You may opt out of SMS/text message communications at any time by replying STOP to any Company text message or by contacting us at jake@jakepaulturner.com. Opt-out requests will be processed promptly in accordance with TCPA requirements.

9. Children’s Privacy

The Company’s Services are intended exclusively for individuals who are at least eighteen (18) years of age. The Company does not knowingly collect, solicit, or use personal information from individuals under the age of 18 and does not knowingly allow such individuals to access the Services. If you believe that a person under the age of 18 has provided personal information to the Company, please contact us immediately at jake@jakepaulturner.com and we will take prompt steps to delete such information. The Company’s practices are consistent with the Children’s Online Privacy Protection Act (15 U.S.C. § 6501 et seq.) (“COPPA”).

10. Third-Party Links and Platforms

The Company’s website and content may contain links to third-party websites, applications, or platforms, including social media platforms, podcast hosting platforms, and payment processors. The Company is not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party services you access through our website. The presence of a link does not constitute an endorsement by the Company.

11. Policy Updates

The Company reserves the right to update or modify this Privacy Policy at any time. The effective date of the most current version will be posted at the top of this Policy. Material changes will be communicated to registered users by email or by prominent notice on the Company website. Your continued use of the Services following the effective date of any changes constitutes your acceptance of the revised Policy.

12. Contact and Enforcement

For privacy-related inquiries, requests, complaints, or concerns, please contact:

Jake Turner Performance, LLC

Hendersonville, Tennessee, USA

Email: jake@jakepaulturner.com

We are committed to resolving privacy complaints in a timely and transparent manner. If you believe your privacy rights have been violated, you also have the right to file a complaint with the applicable state attorney general’s office or, if located in the EU/UK, with the relevant supervisory authority.